What is the process for booking my session?
Once we have decided on a session date and time, I will email you with the booking proposal where you will fill out your details, sign the photography agreement and pay the session fee – all online.
I love your work, but the investment is higher than I expected. Do you offer payment plans?
Yes, I do! I understand that some prefer to pay in installments. We would agree about the payment terms if that is what you need. All digital images and printed products will be ordered once final payment is made.
You took a lot of photos during our session. Will we see all of those at our ordering session?
Probably not! After each session I go through a round of culling and I immediately discard any images that do not meet my quality standards. You will be presented with all the best images at your ordering appointment. If I LOVE it, you will see it.
Can I have an online gallery? I would rather view the proofs online without having to come back to the studio.
I understand why an in-person ordering appointment might be a hesitation for some, but I have found that by viewing and ordering your photos in person it actually makes the process quicker and easier! I am readily available to answer any questions and I will help you decide what type of artwork is best for your space. A lot of clients tell me afterwards that the appointment was a lot of fun and it was the highlight of their experience!
How will I receive my digital images?
You will receive the digital images that you purchase through a secure digital download.
How do I receive my final print order?
You will have the option to pick up your order at the studio or to have it shipped. Shipping charges will apply for all shipped orders. Shipping must be requested at the time of the order. We can ship to most Canadian addresses.
What if someone participating in the session is sick on the day we are supposed to have our photos taken?
If anyone that will be participating in the session has become ill, I kindly ask that you call as soon as possible to reschedule your session. I will reschedule your session on the next available date once everyone is back to health. Due to the nature of my client base (newborn babies, children and expectant mothers) it is of utmost importance not to spread contagious and infectious illnesses within the studio.
What time of day is best to schedule our outdoor session?
For the best possible results for outdoor sessions, I generally start one hour before sunset and in some cases first thing in the morning. High sun causes harsh lighting and in turn causes less than flattering shadows and facial expressions. I will provide you with the session start times according to the sun schedule for that time of year. In the winter months we may start a little earlier than an hour before sunset due to excessive cloud coverage. I do understand that certain times of the day are better for children considering bed times, however in my experience most children have no problem staying out a bit later than usual for picture day! It is something new and they are outside in a new environment so it helps to keep them happy and occupied. The lighting just before sunset is so beautiful and flattering that parents are always glad in hindsight that they decided to do a sunset session.
I have a Pinterest board with photos that I want to recreate. Can I send them to you so that we can do them in our session?
Most of the time when clients show me examples of photos that they would like to do, they are images taken by other photographers. I will never guarantee to get the same photos as I was not that photographer. I am happy to take a look at some of your examples to get an idea of what style you are going for and to see if it matches my style. I will never replicate an image if I feel that it is unsafe or well beyond the realm of my style.
When do we pay?
The session fee is due at the time of booking to reserve your session or due date in my calendar. Any products (digital or print) that you would like to purchase are paid for at the ordering appointment. I do offer payment plans for portrait orders if this is what you need.
When can I see my proofs?
Within one to two weeks of your photo session, you will be invited to join me at the studio for your custom ordering appointment to view your photos for the first time.
Are gift certificates available?
Gift certificates including a session fee and full digital gallery may be purchased.